• Email: [email protected]
• Phone: 810-591-4401

Additional Cost: $0.0

Additional Cost Description: None

Unit 1: What Is Public Service?

• Analyze economic, political, and social trends likely to impact an agency or department.
• Discuss the need to infuse understanding of vision, missions, and goals into all departmental activities.
• Define the concept of risk management.
• Learn how to seek a variety of input from all stakeholders.
• Assess the impact of probable changes on the public.

Unit 2: The Business of Government

• Maintain financial records.
• Prepare and administer budgets.
• Develop a personal budget and financial goals.
• Construct charts, tables, and graphs using functions and data.
• Analyze government resources to find possibilities for new or increased funding of programs.

Unit 3: Working Together

• Identify traits for retaining employment.
• Demonstrate positive work behaviors needed to be employable.
• Compare management of government and nonprofit agencies to management in the private sector.
• Explain various management theories—such as Theory X, Theory Y, and Theory Z—and whether they are effective.
• Develop expansive professional networks internally and with other organizations to broaden communication.

Unit 4: Leadership & Getting the Job Done

• Apply people skills to grasp opportunities and manage conflicts in a positive and constructive manner.
• Employ critical thinking skills independently and in teams to solve problems and make decisions.
• Identify and document workplace performance goals and monitor progress toward those goals.
• Conduct technical research to gather information necessary for decision making.
• Employ computer operations applications to access, create, manage, integrate, and store information.

Unit 5: Rules and Regulations

• Maintain thorough familiarity with public information requirements.
• Explain policy background and reasons to persons denied access to certain public information.
• Establish reliable controls to prevent unauthorized access to or release of privileged information.
• Describe the role of federal, state, and local regulatory agencies.
• Define the concepts of environmental planning, resource conservation, pollution prevention and control, and geographic information systems (GIS) in resource management.

Unit 6: Ethics in Public Service

• Evaluate and justify decisions based on ethical reasoning.
• Identify and explain personal and long-term consequences of unethical or illegal behaviors in the workplace.
• Assist departmental staff to fulfill procurement requirements.
• Determine means of public announcements to get vendor interest and bids from qualified sources.
• Manage an evaluation process to ensure each bid, proposal, or offer is evaluated completely in terms of all relevant and ethical criteria.

Unit 7: Communication and Health

• Design, develop, and deliver formal and informal presentations using appropriate media to engage and inform diverse audiences.
• Exhibit public relations skills that aid in achieving customer satisfaction.
• Describe personal and job site safety rules and regulations that maintain safe and healthy work environments.
• Create a disaster plan and an emergency response plan.
• Distinguish between fact and myth about the transmission and treatment of diseases caused by blood-borne pathogens.

Unit 8: Taking Care of People

• Discuss careers in educational services.
• Describe the career opportunities of the paraprofessional teacher aid and the regulations governing those in that occupation.
• Discuss careers in social services.
• Define the concepts of child abuse, child neglect, spousal abuse, and dependency.
• Identify the skills, training, and education needed for a career in social services.

Unit 9: Public Safety Careers

• Discuss careers in public safety (EMS, communications, civil defense).
• Describe municipal, county, and state emergency management agencies and their roles.
• Investigate career opportunities upon completion of criminal justice operations.
• Identify the skills, training, and education needed for a career in the criminal justice system.
• Identify the skills, training, and education needed for a career in firefighting.

Unit 10: Careers that Keep It Moving

• Discuss careers and opportunities in civil engineering (urban planners, surveyors, draftsmen).
• Define the concepts of zoning board, allocation, planning, geological survey, and geographic information systems (GIS) in urban planning.
• Discuss careers in transportation services.
• Define the concept of public transportation.
• Identify the skills, training, and education needed for a career in regulatory services.

1. What Is Public Service?
2. The Business of Government
3. Working Together
4. Leadership & Getting the Job Done
5. Rules and Regulations
6. Ethics in Public Service
7. Communication and Health
8. Taking Care of People
9. Public Safety Careers
10. Careers that Keep It Moving